Working as a support rep - Customer Support Representative I Cloudbeds Employee Review

3.0
May 12, 2025
Recommend
CEO approval
Business outlook

Pros

Remote work Payment in USD International team and people in almost every country willing to meet you when travelling.

Cons

Large amounts of work due to understaffing.

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Cloudbeds Response
10mo
Thank you for taking the time to share your experience with us. We’re happy to hear you enjoyed the remote nature of our work, the opportunity to collaborate with a truly international team, and the flexibility that comes with working at Cloudbed. Those are values we’re proud to uphold. We also appreciate your honest feedback about workload challenges. We recognize that maintaining the right balance between operational demands and staffing is crucial, and your perspective helps us reflect on how we can continue to improve. Ensuring our teams feel supported is a top priority, and we’re actively working on ways to better align resources to team needs. Thank you again for being part of the journey with us, and we wish you all the best in your future endeavors.

Explore other reviews about Cloudbeds

5.0
Jun 11, 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

1. A lot of variety and interesting experience in website design, customer success, project management, and problem-solving. 2. I’ve developed strong communication skills. 3. Positive team environment – everyone is willing to share knowledge and answer questions. 4. Managers welcome feedback from employees and always try to improve processes.

Cons

It’s tough when several launches happen at the same time.

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Cloudbeds Response
1w
Thank you for sharing your experience! We’re thrilled to hear that you’ve found your work at Cloudbeds both engaging and rewarding. It’s especially great to know that you’ve had opportunities to develop new skills, take on a variety of challenges, and grow through experiences spanning website design, customer success, project management, and problem-solving. We’re also proud of the collaborative culture you’ve described. Creating an environment where team members support one another, share knowledge, and continuously improve is something we deeply value. Thank you for your honest feedback regarding periods with multiple simultaneous launches. As we continue to grow, we’re always looking for ways to improve planning, prioritization, and team support while maintaining the innovation and creativity that make Cloudbeds such an exciting place to work. Thank you for being part of the Cloudbeds team!
1.0
Jun 20, 2026
Recommend
CEO approval
Business outlook

Pros

There were occasional internal promotions, which gave people a small sense of hope that staying long enough might eventually lead to advancement.

Cons

• Expectations were unreasonably high, with constant demand to be available at all hours • Work life balance was practically nonexistent due to nonstop requirements • Long, exhausting hours became the norm and pushed employees close to burnout on a regular basis • The constant workload created extreme levels of stress with no real relief or adjustment

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