Management are hired via nepotism and have the collective interpersonal skills of a mosquito - Team Lead CloudM Employee Review

2.0
May 15, 2024
Recommend
CEO approval
Business outlook

Pros

Great healthcare The 'doers' really pitch in, and care about the business CloudM was a great place to work for the majority of my time there. And many of my colleagues really pitched in, worked hard and cared about the business.

Cons

Unfortunately due to recent management changes, hard work goes increasingly unrecognised. As a person of colour, I felt my experience was marginalised and dismissed during my last few months at CloudM. I didn't feel that that was any room left for me there in the culture. There is no pay review structure, and as the SLT only hire ex-colleagues from Xero, there is a glass ceiling in terms of progression if you aren't the favoured few. There is a culture of fire at will, particularly if you are noticeably achieving at your job and have the temerity to question decisions made by senior members who have less experience. This has lead to a culture of mistrust and panic which seems to be encouraged. There's no point asking for change or managing upwards as the management team are apparently completely lacking in any kind of compassion or understanding. Staff are increasingly disconnected and silos are encouraged.

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CloudM Response
2y
Thank you for taking the time to provide feedback on your time at CloudM. We are really sorry to hear of your experience in your last few months. We are keen to discuss this further with you and therefore encourage you to get in touch with us directly at people.team@cloudm.io. We hope to hear from you soon.

Explore other reviews about CloudM

5.0
Apr 9, 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

- Good people - Good work culture - Pay is fairly good

Cons

- Heavy politics for the size of the org - Job security

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CloudM Response
1mo
Thank you for taking the time to share your thoughts. We are thrilled to hear that you enjoyed our company culture, felt fairly compensated, and, most importantly, got to work alongside such great people. It is also fantastic to hear that you think highly of our core tool! We hear your concerns regarding job security and workplace politics. As you noted, we have navigated some large decisions and management transitions recently. We understand how these shifts can be unsettling. We are actively working to foster a transparent and inclusive environment that aligns with our core values. We also really appreciate your specific notes on the product and our advertising efforts. While free or native tools like robocopy are always an option for certain basic tasks, our goal at CloudM is to continue building out features that provide enterprise-level value, automation, and support at scale. Thank you again for your contribution. We wish you the absolute best in your future endeavors. CloudM People Team
1.0
Dec 3, 2022
Recommend
CEO approval
Business outlook

Pros

I was the first US-based deployment rep hired at CloudM. I enjoyed it and was doing well until I got put on a project that was way out of my qualifications.

Cons

1) Everyone is always on PTO. Every. Single. Week. You're constantly being shoved into other reps' projects and cutovers that you have no direct involvement with, simply because of their "unlimited PTO policy. 2) No one takes their job seriously. If you request someone to help you fix a problem, they'll complain to the manager that you didn't have the right "tone". Everyone is just there to collect a paycheck and do as little work as possible. 3) No one ever reads your emails or chats. then wonders why you are frustrated. Very passive-aggressive work environment .. Once 5 oclock UK time hits, everyone is gone. No one will stay late to help you if you are US-based. 4) They shove you onto whatever project fits their needs. Doesn't matter if you have the support, qualification, or training, they just need warm bodies in seats so they can fill their US-based contracts. You'll be humiliated and berated the whole time while having to endure daily meetings where you re-hash things that other people missed because everyone is ALWAYS on PTO. 5) The 2 guys who run the delivery department are straight up dishonest. These guys will throw you under the bus to the client in the middle of a meeting to save face for the company. 6) Pay is mediocre for the technical work you are expected to do. CloudM pays you 25$/hr and bills their clients 250$/hr for your work. Basically exploiting the saturated IT market to pay as little as possible.

10
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