A disappointing shift from vibrant inclusive place to work to fragmented leadership - Customer Success Manager CloudM Employee Review

3.0
May 10, 2024
Recommend
CEO approval
Business outlook

Pros

Benefits: - top tier private healthcare - flexible working - unlimited holidays

Cons

CloudM was once a vibrant, supportive, exciting and inclusive workplace, placing people at the forefront. However, it has undergone a noticeable shift. As a woman in the tech industry, I initially celebrated Donna's appointment as the first female Managing Director at CloudM. While I recognise that Donna has spearheaded positive changes in business processes, the focus on nurturing talent and fostering a supportive environment has disappeared. The new Senior Leadership Team comprises primarily of Donna's acquaintances from her past roles or long standing employees who lack crucial people and leadership skills. This has resulted in a palpable detachment between SLT members and the rest of the workforce. Instead of cohesion, there's now a distinct divide, characterized by inflated egos and a lack of genuine leadership. The leaders have become increasingly unapproachable, further exacerbating the disconnect within the company. What was once a vibrant and inclusive workplace now feels fragmented, with little emphasis on culture, people and in some cases, human compassion and empathy. Teams work in silos. We were continuously told not to speak to certain colleagues and departments and instead asked to use our manager as a go-between. The product falls far below today's technical standards and lags behind the competition and I don't see it improving any time soon with a skeleton development team and an inexperienced, siloed support team.

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CloudM Response
2y
Thanks for taking time to feedback. We’re sorry to learn that your experience of working at CloudM has changed. We note that you’re a current employee therefore we urge you to get in touch to discuss your feedback further. Please reach out to our Head of People or People Advisor who will be happy to discuss your concerns on a confidential basis.

Explore other reviews about CloudM

5.0
Apr 9, 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

- Good people - Good work culture - Pay is fairly good

Cons

- Heavy politics for the size of the org - Job security

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CloudM Response
1mo
Thank you for taking the time to share your thoughts. We are thrilled to hear that you enjoyed our company culture, felt fairly compensated, and, most importantly, got to work alongside such great people. It is also fantastic to hear that you think highly of our core tool! We hear your concerns regarding job security and workplace politics. As you noted, we have navigated some large decisions and management transitions recently. We understand how these shifts can be unsettling. We are actively working to foster a transparent and inclusive environment that aligns with our core values. We also really appreciate your specific notes on the product and our advertising efforts. While free or native tools like robocopy are always an option for certain basic tasks, our goal at CloudM is to continue building out features that provide enterprise-level value, automation, and support at scale. Thank you again for your contribution. We wish you the absolute best in your future endeavors. CloudM People Team
1.0
Dec 3, 2022
Recommend
CEO approval
Business outlook

Pros

I was the first US-based deployment rep hired at CloudM. I enjoyed it and was doing well until I got put on a project that was way out of my qualifications.

Cons

1) Everyone is always on PTO. Every. Single. Week. You're constantly being shoved into other reps' projects and cutovers that you have no direct involvement with, simply because of their "unlimited PTO policy. 2) No one takes their job seriously. If you request someone to help you fix a problem, they'll complain to the manager that you didn't have the right "tone". Everyone is just there to collect a paycheck and do as little work as possible. 3) No one ever reads your emails or chats. then wonders why you are frustrated. Very passive-aggressive work environment .. Once 5 oclock UK time hits, everyone is gone. No one will stay late to help you if you are US-based. 4) They shove you onto whatever project fits their needs. Doesn't matter if you have the support, qualification, or training, they just need warm bodies in seats so they can fill their US-based contracts. You'll be humiliated and berated the whole time while having to endure daily meetings where you re-hash things that other people missed because everyone is ALWAYS on PTO. 5) The 2 guys who run the delivery department are straight up dishonest. These guys will throw you under the bus to the client in the middle of a meeting to save face for the company. 6) Pay is mediocre for the technical work you are expected to do. CloudM pays you 25$/hr and bills their clients 250$/hr for your work. Basically exploiting the saturated IT market to pay as little as possible.

10
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