Pros
A genuinely remote-first and flexible culture, with the benefits you’d expect from a modern tech business (private healthcare, flexibility, etc.). There are also some exceptionally talented, hardworking people across the business. Many of them care deeply about the company, its products and its customers, and they’re the reason it has achieved what it has.
Cons
Unfortunately, many of the concerns raised in previous Glassdoor reviews remain valid. The biggest challenge is the senior leadership team. During my time at CloudM, I felt the experience of its leaders fell short of its ambitions. Strategic direction often lacked clarity, accountability was inconsistent, and too many decisions appeared to prioritise familiarity over capability. The company experienced significant staff turnover, with a number of strong performers leaving across multiple teams. That made it difficult to build momentum or confidence in the direction of the business. Marketing also felt overly reliant on a single acquisition channel and external consultancy, despite limited evidence that this approach was delivering sustainable results. Rather than adapting course, the strategy seemed to persist while other opportunities were overlooked. Overall, it often felt as though capable people left while questionable leadership and management decisions went unchallenged. That’s a difficult culture to maintain if the ambition is to grow and scale.
