Pros
Work from home *SOME* of the team members are very hard working. Pretty chill/lax enviroment most of the time.
Cons
Certain people were able to get away with doing very little to no actual work, they were allowed to skip calls and tickets, and micro-manage other people. When concerns were brought up to ownership, they were brushed off. Which lead to burnout because you end up carrying that persons workload Expectations are not clear. What dictates a support/after hours emergency was constantly being changed. Often expected to be chained to phone and ticket system 24/7 because after hours/emergency had high turn over, and not a clear definition. One week it could be emergency password resets, the next it could be literally one of a thousand other things.