Pros
They are a very good company for expanding your skill set most of the time(I will mention why in cons) and have a very welcoming workplace culture. Matthew is the direct manager for much of the team and is incredibly understanding of workers. The other reviews previously mention an out of touch management. What they fail to mention is that the CEO Dan personally does many site reviews for new clients and many on sites. They retain a respectful separation so that there is no favoritism or abuse of the classic "but we are a family" displayed. That being said they are very understanding of needing to take time off or emergencies coming up. I had a day where due to not feeling well I was asking to take the afternoon off expecting it to be an argument or a can you stay for a little longer but they just sent me home and it was not held against me or brought up again, I was shocked! And your off at 5 they don't pull overtime requirements even at the busiest times(with the exceptions of emergency outages but CST's don't handle those.) Since it is a MSA IT company there are always new technologies to learn and the Staff is good about helping each other out with them. Summary: -No Micromanagement!!!! -Good culture -Understanding Management -Good Learning environment(for the most part)
Cons
I mentioned in the Pros* that it is a good place for expanding your skill set most of the time with a notable exception. The exception is when it gets busy from staffing issues everyone is so flooded that there is not as much time for learning. There are times when I have had to figure out a new technology because all the other techs are tied up and I feel guilty if I spend longer than 45 minutes working it out. The internal decision making process is a bit slower because it is very much focused on external client relations. There are a few internal processes that took quite a while to change because management was busy with managing a rapidly expanding company. They have recently taken on a more internal focused person to handle this sort of thing and they have done a fantastic job hearing feedback from their employees so I expect the internal movement to change speeds. There is an issue with them being a smaller company with spending most of their resources on rapid expansion so there is less for compensation, this leads to a faster level of turnover and difficulty finding new employees. Lower employee numbers make it a bit of a busier and more stressful environment. I do hope they find a way to retain staff in the future as that is the biggest problem they have leading to the negatives I have mentioned. The lower employee count leads to them being spread too thin leading to burnout and more employees leaving in a vicious cycle. Summary: -Difficulty holding on to staff leads to more work for those that stay on -Slow internal decision making process unless it becomes an emergency -lower pay rate due to smaller company