Great team of individual contributors, exec team has no clue what they're doing - Customer Success Closinglock Employee Review

2.0
Aug 13, 2025
Recommend
CEO approval
Business outlook

Pros

Really great (non-leadership) team with a lot of empathetic and capable people. Cool office space. Weekly catered lunches are nice.

Cons

5 days in office, default is to do layoffs or fire people, exec team is stuck in their ways and there is no wiggle room, don't understand their own goals and metrics

Explore other reviews about Closinglock

5.0
May 23, 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Collaborative culture and the opportunity to work somewhere that’s doing good in the world. Everyone genuinely cares about the work and it’s amazing to be part of such a close and talented team.

Cons

It’s fast paced! But I guess any growing startup is like that.

5.0
May 13, 2026
Recommend
CEO approval
Business outlook

Pros

Closinglock is unique in the Austin tech scene. It's a great place to learn & grow, with tons of opportunities to increase scope & responsibilities as you do. In my time at Closinglock, I've gone from knowing nothing about the industry or a lot of the functions I work with on the day to day, to feeling like an expert in my function in the space. Folks are also collaborative and celebrate each other's wins in a genuine way. And, the company is doing well, which always makes work more fun :) While not the norm in Austin tech, being 5 days in-person is a key part of the culture of Closinglock too. There are company events, weekly lunches and other celebrations to keep energy up, and folks are respectful of their coworkers' time once they've left the office. And a new policy of work-from-anywhere days gives more flexibility when you need it.

Cons

Closinglock has been growing fast, so there have been some bumps along the way in staffing and supporting that growth. There are times where folks have to lean in and support on things outside their scope, to fill gaps. But there's usually buy-in to fixing these gaps as quickly as possible, in the current hiring environment.

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