Truly fantastic coworkers who care about the mission
Recognition and praise in public meetings for high-impact work
Flexible schedule and good remote culture until recent management shift
Cons
Poor communication and inconsistent expectations from leadership
No formal improvement plan or ongoing feedback after initial performance concerns
Abrupt “for cause” termination despite years of contributions and no prior issues
Ticket metrics used as justification were one-size-fits-all and failed to account for complexity or project-based work
Lack of transparency around workload distribution and availability of support tickets
Feels like a cost-saving layoff disguised as a performance issue
Recent hiring of older and pushing out younger tenured experience feels like a cash grab