Stagnant Career Environment, Lack of Staff Recognition - Management Clickatell Employee Review

2.0
Feb 16, 2026
Recommend
CEO approval
Business outlook

Pros

The benefits are good, and it is work from home. Some great staff. I do feel that the CEO had an open door, even if it didn't help. There is a desire to rebuild the lost culture, but not from the right people.

Cons

Over the past three years, there have been no meaningful salary increases, and there appears to be no clear plan to address inflation or market alignment. New hires are often brought in at industry-standard rates, while longer-serving employees remain significantly behind, with little opportunity to close the gap. In some cases, reporting lines and pay structures feel inconsistent. Opportunities for advancement have become increasingly limited, particularly at mid-level positions. Loyalty, experience, and additional responsibilities taken on after multiple restructures and workforce reductions have not translated into recognition, compensation adjustments, or fair performance outcomes. Repeated restructuring has largely resulted in internal reshuffling rather than meaningful strategic improvement. Staff are often required to absorb multiple roles without formal acknowledgement or revised expectations. Promises around bonuses and progression frequently shift, which impacts trust. There are also broader concerns around leadership accountability and workplace culture. Employee feedback does not appear to be consistently acted upon, and HR is perceived as hesitant to intervene in ongoing conflicts. Concerns around gender dynamics have affected morale. Some female employees report feeling undermined or dismissed by certain male leaders. Retention challenges are visible, with many employees leaving due to stress or actively seeking alternative employment. Morale remains low, and long-term employees feel their commitment has not been valued.

Explore other reviews about Clickatell

5.0
Sep 23, 2019
Recommend
CEO approval
Business outlook

Pros

- good team - very relaxed atmosphere

Cons

- No Automation - Nothing that sticks out vs other jobs I've had

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Clickatell Response
3y
Thank you for leaving your review! We appreciate the feedback from our extended Clickatell team and employees!
1.0
Oct 20, 2023
Recommend
CEO approval
Business outlook

Pros

Unless the CEO/Owner steps down - this company isn't going anywhere but to the bottom.

Cons

The CEO is wholly disconnected from the business and can't be trusted.

2
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Clickatell Response
2y
Thank you for taking the time out to provide us with your feedback. We appreciate your feedback regarding the CEO's involvement in the business. We will take this into consideration and work on improving communication and trust within the company. Your input is valuable to us. We are focused on supporting and enabling our leaders and team members to do their best work, create a high performing organization, in an environment that allows everyone to succeed. We would like to suggest that you reach out to the HR team regarding your feedback on management for us to be able to understand your concerns and for us to provide feedback to them via the relevant channels.
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