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      Cleveland Sight Center

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      Cleveland Sight Center reviews

      Poor Leadership - Anonymous employee Cleveland Sight Center Employee Review

      1.0
      Dec 17, 2022
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Most "lower level" staff members are incredible--very friendly and easy to work with PTO is great

      Cons

      Leadership wants staff members who will do what they want without asking questions or pushing back on anything They cut any program seen as too much liability without concern for the clients CSC is run like a for-profit business, without considerable thought for its mission There is only one Blind person in management and none in the leadership, so decisions are often out of touch with what the clients want/need Health care benefit is terrible--super high deductible with very little coverage

      Explore other reviews about Cleveland Sight Center

      5.0
      Dec 22, 2022
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Great team environment; passionate employees, and very supportive leadership!

      Cons

      Healthcare is a little pricey but it's understandable given the size of CSC

      1
      2.0
      Aug 20, 2017
      Customer service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Great atmosphere outside the call center, inside, the manager stalks you at your seat in an attempt to ask to speak with you. Very creepy. PTO can be plentiful, depending on status.

      Cons

      The pay is EXTREMELY LOW, regardless of how hard you work as a CSR. Bonuses are few AND TINY. You also have to jump through hoops for them. Annual raises are 2% of your hourly wage, which is already EXTREMELY LOW, if they decide to give you one at all.

      3
      Cleveland Sight Center Response
      8y
      Thank you for your feedback. We value the hard work and dedication of all of our team members, including our Customer Service Representatives. It is amazing to witness the effort put forth each day in carrying out our mission. Professional and effective communication are critical to carrying out that mission and that is the ideal we hold for everyone that works here. We encourage all staff members to share feedback with her or his supervisor or someone from the HR team so we can continue to grow and ensure this is a great place to work. In addition, we regularly monitor pay rates and compensation plans (including benefits) to ensure the wages we offer are competitive in the local market.
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