Fear based mentality in this workplace, as opposed to a mentality of abundance. The way they motivate is to dole out punishments that are disguised as rewards.
Until Clearlink, I've never worked in a place where you want the people that are working next to you to fail. In a group of thirty people, only about 5-6 people can make the most commission from the sales made in any given week. This means that, theoretically, if everyone made the same amount of sales, and converted at the same rate, they wouldn't make the same commission. Because only the top sixth of the agents selling a specific brand can make top commission. Completely backwards thinking.
Punishment is disguised as reward. People who are the definition of incompetent get to grade two of your calls and then punish you for not following some incredibly arbitrary rule. You might take 50-200 calls in a given week. The arbitrary score you get on two calls (most likely by some pawn of management) determines your commission for all the sales you made in the whole week. I've seen checks that had 600-700 dollars taken out, all because of two separate mistakes, made on two different calls.
Management in this place is the biggest joke I've ever experienced. Managers and team leaders constantly going over the most pointless things. There are a couple of exceptions, but the obvious trend makes one think that the garden variety of incompetence in Clearlink's management goes all the way to the top of the organization. I don't know how it could be anything different.
So if you like to think for yourself, and can't follow every single rule on every single call, and check the boxes on every single call, this is not for you.
If you like seeing people around you do well, this job is not for you.
If you're a robot this job might be for you.
There's a reason that they're always posting on all the sites, and always hiring.
There's a reason that they'll hire anyone. It's because it sucks.
The culture is garbage. Complete. Garbage.
Anytime anyone says uncapped commissions, just stop and ask yourself: "Do I really believe that?"
