High targets with constrained resources - Anonymous employee ClearCourse Employee Review

There are some genuinely talented and dedicated colleagues across the business who care deeply about customers and support one another. I learned a great deal during my 10+ years with EKM and had opportunities to develop my skills, lead a fantastic team and build strong relationships with customers.

In my experience, the culture changed significantly over time following acquisitions and organisational restructuring - following the buyout to ClearCourse. Communication became increasingly top-down, with frequent changes to priorities, targets and commission structures. Employee wellbeing often felt secondary to commercial objectives. During periods of organisational change, I found consultation and communication lacking, and decisions sometimes appeared to have been made before employee feedback had been fully considered. Returning from a period of ill health was particularly challenging, as I did not feel adequately supported despite occupational health recommendations. Recognition for teams delivering excellent customer outcomes felt inconsistent, while pressure and uncertainty continued to increase. Long-serving employees may find that loyalty is not always reflected in how they are treated during periods of change. Pay and rewards were not adequate, given the specific skillsets required. Teams were promised benchmarking to bring pay in line but it never materialised and they were made redundant. It felt wrong that employees in Expert roles were still on minimum wage with 5yrs + service!!

- Colleagues and their competences - Great opportunity (unfortunately wasted) to develop many products. Mainly competent and professional co-workers. The management team, at the half of my co-period - MESS AS ..#%*~{} Generally gr8 and nice atmosphere (if we talked about teammates). The management staff and their replacement in the middle of my "CC career" is a mistake!!! Whole place was crapped and going to the negative direction.

- Incompetence of management in the second cooperation period - Lack of time tracking and blaming this obligation on lower-level employees (pathetic, no comment) - Lack of development opportunities in terms of working conditions and salary (mainly during the second period of cooperation).