5.0
Aug 6, 2025
Current employee, more than 1 year
Belcamp, MD
Recommend
CEO approval
Business outlook
Pros
The training you receiving is great. They have Team Leads that help you along the way, especially in the beginning when you're still learning the system and getting used to being on the phones. Most of the team leads were agents at one point, and almost all of them have been here for years, so they know their stuff and really are helpful. Although you are on the phone all day, the job itself isn't hard. I'm not sure why they have so many bad reviews. If you look at their google reviews, its obvious they take care of their customers.
Cons
You have to be willing to be on the phone pretty much all day.