Apr 8, 2026
Civica Response
2moThank you for taking the time to share your feedback, we genuinely appreciate it.
You’re right in acknowledging that we are on a journey of change as we evolve to meet the needs of the customers and communities we serve. We recognize that at times it can feel inconsistent, particularly when it comes to leadership transitions.
That said, we strongly believe the direction we are moving in will create a more modern, effective and engaging workplace for everyone at Civica.
One of the things we value most is that our people feel comfortable speaking up and feedback like yours plays an important role in helping us improve.
Encouragingly, our recent engagement results show improvement, which tells us we are moving in the right direction and we remain committed to continuing that upward trajectory.
If you're open to it, I'd welcome the opportunity to speak with you directly and hope you'll continue to be part of the journey by sharing feedback that helps us learn and improve.
Thank you again for your honesty.
Soraya Qureshi
People Director