Citywire

Largely good company, with some major problems - Desktop Support Engineer Citywire Employee Review

3.0

Oct 11, 2022

Recommend

CEO approval

Business outlook

Pros

Large majority of people who work at the company are wonderful people Chairman and large majority of senior management team clearly care about the welfare of their employees Some departments have perks in regards to travel that almost no other company can offer Benefit package is very strong compared to most companies Flexible working is welcomed - but going into the office is enjoyable and never felt like a chore

Cons

Pay is still below industry average despite promises that it is being fixed for a long time now Overwhelmingly high amount of middle-management for what is still a relatively small company There's a few people who have got into a high position by virtue of being in the company early - and are quite clearly underqualified for the task Specific to IT Operations, it's particularly thankless at this company - you always feel like second-class citizens compared to the other teams reporting to the CTO Specific to IT Operations, it was a challenge trying to support Sydney, Singapore and New York whilst only having staff based in London. Calls to hire staff based locally fell on deaf (or unwilling to listen) ears

Citywire Response

Thank you for taking the time to share your feedback. I am pleased to hear that you feel that our Chairman and Senior Management Team care about the welfare and wellbeing of our people here at Citywire. Looking after our people is key to us as an organisation. We have highly valued talent in the business who are our priority, and we are always looking at new ways to support our people. I’m sorry to read your opinion on your experience within the department, we pride ourselves on our welcoming and friendly culture at Citywire and all our teams are extremely important in driving our business forward. We are constantly benchmarking to ensure we offer competitive salaries and benefits so we can continue to reward our talented and hardworking people. Thank you for your suggestions to hire locally to better support our international offices, we have already started looking into local providers that can support our teams.

Largely good company, with some major problems - Desktop Support Engineer Citywire Employee Review

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