Avoid at all costs. This place is a mess that has not figured itself out. - Customer Success Manager (CSM) City Innovate Employee Review

1.0
May 10, 2024
Recommend
CEO approval
Business outlook

Pros

- They offer very fair and attractive compensation and benefits - Great team members

Cons

- Unclear vision for the product, customer strategy, QBRs. etc. - Its like talking to a wall with management. Instead of getting in the weeds with their team to solve issues, they prefer to go back to the drawing board as executives and try to devise a cure all that never works. When you come to them for insight and advice, seldom do you receive anything of actual use / substance. - They will throw you in the deep end with little to no preparation, and if you fail, throw you under the bus when it doesn't work out. - As someone who has taken the customer-first approach in my previous roles, that's not the case here. Feedback is very often given but it's either put on the back-burner or thrown into a void. - You're shut off from a lot of other departments which is strange for a start-up, because usually collaboration is crucial. Everyone operates on their own island.

Explore other reviews about City Innovate

5.0
Nov 1, 2022
Recommend
CEO approval
Business outlook

Pros

City Innovate has great management that trusts in their employees to do their jobs. There is no micromanagement and employees can expect their managers to ask "how do we support you" rather than "I need you to ...". City Innovate gives their employees a safe space to offer new ideas an innovation.

Cons

City Innovate is a startup environment through and through and sometimes there is a need to wear many hats.

1
1.0
Jul 18, 2024
Recommend
CEO approval
Business outlook

Pros

* Some genuinely talented and passionate individuals * Remote-first work environment

Cons

* Micromanagement: Rather than fostering collaboration, some members of middle management excel at creating a climate of micromanagement and unrealistic workloads. Their priority seems to be protecting their own positions rather than supporting their teams. * Unfair Treatment: Don't expect fairness or recognition for your hard work. * High turnover and lack of diversity: It's disheartening to see the high turnover rate, especially among women. * Silos Galore: For such a small startup, collaboration is surprisingly difficult. It could be due to the demanding workloads or a prevalent "every department for themselves" mindset. It was quite perplexing.

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