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      Citrin

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      Citrin reviews

      It's a place to start, but not to make a full career - Service Runner Citrin Employee Review

      2.0
      Mar 11, 2021
      Service runner
      Recommend
      CEO approval
      Business outlook

      Pros

      You didn't get off at terrible times, get to sit in cars a good portion of your day, can converse when the dealership isn't busy. A lot of opportunities to become manager due to the high turnover

      Cons

      The pay structure seems somewhat illegal, but I honestly don't know. You get good raises for the first 2 years, but then don't anymore unless you move to a higher position. (this is based on when I joined, it may have changed) The management is really the make or break of this company. Unfortunately, the upper management is a break. They're very overbearing and strict when it comes to the rules and they are rude to anyone who isn't that way. The turn over rate is pretty insane. The group of people I started with had 1 person that I ended with and he was doing it as a side gig bc he was retired (this includes managers). The main manager that I dealt with primarily, left for another job, and they didn't hire internally, so the next 2 in line also left, which meant corporate came in. While the end times aren't bad, the opening times aren't great, at least for myself. And on top of that, you don't even get a full 8 hours worth of work. It's about 6 on weekdays, unless you decide a double. The break structure blows and they're strict about it. Finally, I didn't have it, but I heard the insurance is garbage.

      avatar
      Citrin Response
      5y
      Thank you for taking the time to leave your detailed feedback. We appreciate the feedback and are sorry that your experience did not match your expectations. In regards to your availability concern, shift times are based on two separate shifts per day: a morning shift and an afternoon shift. This helps provide different options of availability for our team members and ensures that we always have a leader available on-site during hours of operation. We would like to discuss this further with you as your experience helps us better ourselves as we strive to improve through the feedback from our employees. Please reach out to HR@Citrin.co to discuss this further!

      Explore other reviews about Citrin

      5.0
      Dec 15, 2025
      Valet attendant
      Recommend
      CEO approval
      Business outlook

      Pros

      Work Life balance Good management

      Cons

      Nothing I can think of

      avatar
      Citrin Response
      5mo
      Thank you for your review. We appreciate it! We strive to provide our employees with flexible and accommodating schedules so they can have a solid work-life balance, which is one of our core values!
      3.0
      Mar 1, 2026
      Valet attendant
      Recommend
      CEO approval
      Business outlook

      Pros

      Fun Opportunity to move up Freedom in leadership

      Cons

      Pay is called "guaranteed minimum". This is purposely confusing to take advantage of younger people who aren't aware of what they're getting into. From my experience, next to nobody who gets the job understands this or was adequately informed about this in their interview. Every dollar you earn in tips must be reported--usual. The catch is cash and credit card tips you earn WILL BE TAKEN AND USED BY THE COMPANY to pay your 15/hr paycheck. This means if you work 10 hours and made $100 in tips, your paycheck will be $50. Even if you do really good one hour, your tips end up in a weekly pool and that pool pays your salary for the week. To put it as simply as I can: you only earn tips in this job if you have earned OVER 15/hr in tips spanning ALL THE HOURS on your pay period. (ex. 156 in tips earned on 10 hours: take home is $6 in tips. They tell you that you get your tips--which *technically* you do--but the only way you receive them is in the form of your actual paycheck. I have worked at Citrin for nearly a year and have never earned more than 15/hr in tips over a pay period--this means I have never once received ACTUAL tips doing a job infamous for tips. In a place where patrons assume the workers get the tips--not the company--it is beyond disheartening to watch people tip a company for my hard work.

      avatar
      Citrin Response
      3mo
      Thank you for your feedback. Here at Citrin, we strive to continuously develop and improve our culture to best benefit our employees, and this feedback is crucial in doing so, so thank you for reaching out regarding your concerns. Please don't hesitate to reach out to info@citrin.co with specific information or suggestions on how we could do better.
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