Good pay, bad management, very stressed employees. - Anonymous employee CitizenNet Employee Review

Thanks for your review, and I completely understand your point of view. Having managed clients in the early days of the company myself, I know that these situations come up and can be stressful to deal with. What you pointed out is a very big focus for me and the company as a whole - in fact one of only two topline initiatives for the product is to streamline operations. We recently rolled out such a product with our biggest client that reduces a half days worth of work to 10 minutes. More importantly, it establishes how we work with our clients as it all flows through our software, and the self service nature minimizes the extemporaneous requests. This takes time to develop, but there are things we can do to accelerate the process, such as team-based product liaisons to pinpoint areas that can be most streamlined. I appreciate hanging in there as this process continues. I also want to ensure that employees do feel benefits of our growth, and would love to hear direct feedback or ideas to make sure they feel rewarded in it and participate in our success. In the last year, we’ve rolled out a lot of new company perks as a thank you to our hardworking team members, including bonus plans in the last quarter for all account team members including ad ops. Of course, there’s always more to do, and I’ll want to see us add to the offering regularly. Lastly, we recently hired a HR consultant to help us be better structured today and make sure we’re handling all employee needs correctly. There is a lot to account for when growing, and I’ll admit we need the help! Thank you again for the feedback. As always, I’m happy to chat with you directly if you want to come and find me.