Billable Hours no matter what! Engineers are expendable - Network Engineer Circulent Employee Review

- Management puts it all on the employees to work 8 hours of "billable hours" a day, even though there is rarely enough tickets in the system to fulfill this requirement. - The definition of "billable hours" is completely skewed, all clients are under maintenance contracts so they aren't billed hourly except on projects. - The "bootcamp" that prospective engineers must complete is purposely vague and confusing. Management puts incorrect information in the instructions to confuse new hires, scrutinizes your performance at every turn and calls it a failure based on their "current interpretation" of the flawed directions. They look for every opportunity to trip you up and fail you. - They claim to give out bonuses yet the employees will never see that money. All of the bonus money goes towards paying for the CEO's "company vehicle", a Porsche. - All engineers are required to participate in the on-call rotation, even though it says nothing about it in the job description or offer of employment letter. They spring it on you after the fact. - They avoid offering training opportunities. It's managements opinion that training doesn't benefit the company enough so it's all on the employees to obtain more training. - Salary is well below the average for employees with the same position, half of market value. - The conditions to obtain a raise are incredibly difficult to meet and are contingent on there being enough tickets in the system. There is almost never enough tickets to fulfill the 8 hours requirement. - Management is incredibly cheap, frequently nickel and dimes clients. Everything decision is based on management's profit motive. - There is no documentation at all which details how to complete work tasks. You have to ask your coworkers any time you have questions even though they are likely busy. - The attitude of management towards employees all but guarantees that they become disgruntled very quickly.