Pros
-Great co-workers and manager. -Flexible with shift requests and days off. -Once you get the hang of things, and during non-rush hours, environment is relaxed. -The job consists of socialization. -Being a CSR looks great on a resume, it can be a great starting place for the retail and other like industries. -Once you become Manager and higher, benefits and pay is excellent. -If you can make it as a CSR at a gas station-there is no customer service job you can't handle! -Job is pretty secure and steady with consistent hours.
Cons
-Pay. Our area had a rep for not giving raises. (see the conclusion below) -Our stores was mandatory 8 hour shifts, leaving early was really frowned upon. -Customers, being a gas station you get all walks of life--friendly, dumb, eye candy, foreign, rude, and just bizarre. -Advancement was moderately difficult, you need to make it clear to your boss on your desires to advance. CSR is mostly of people who just want a steady job and no real interest in advancing. I would not recommend this if you're looking for a good starting pay, don't like standing for long periods, or overly-sensitive. Many people I know who have worked there as well conclude with "you get tired of it fast."