Awful company to work for - Concessionist Cinemark Employee Review

1.0
Aug 4, 2013
Recommend
CEO approval
Business outlook

Pros

-You can do a crappy job and remain employed. -Free movies for you and one other person. -Discounts on food while working. -Some coworkers can be fun to work with/get to socialize. -Easy to get days off.

Cons

-Very slow at firing crappy employees -Customers can be rude and whine about prices, etc. -Pay is terrible for a company that makes millions in pure profit every year. -It takes 2 years to get one dollar more in hourly wage and that is if you score perfect on every one of your evaluations. -If you have worked for the company for years and the minimum wage goes up, too bad! All of your raises will be wiped out and new hires will probably be making more or the same amount of money as you. -Management will lie to you in order to get you to upsale, etc. (My theatre promised us $25 to $50 bucks each and/or a party for reaching upsaleing goals which we did. Got the $25 but never recieved a party or an extra $25 with the rest of the money specifically set aside for reaching our goal. When I brought this up with managment they suspended me for 2 weeks for being ungrateful). (Another time they threatened to fire employees who did the least upsaleing yet nothing happened.) -Hours are not based on performance or seniority so if you have worked there for five years and want 30 hours too bad; new and/or crappy employees will take some of your hours. -Deliberately overhire in order to make things more convienient for themselves. -Never bother to do your evaluations on time so you have to wait extra months in order to get a raise. -Don't get paid more money for busier days or number of sales you make. -Tedious rules constantly get in the way. For example, if you work a 10 hour shift you have to take two 15 minute breaks seperately. You cannot take them together which makes it hard to eat. -They view you as 100% replaceable and not a valuable asset to a team.

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5.0
Mar 13, 2026
Recommend
CEO approval
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Pros

Super chill job to work at

Cons

The hours can fluctuate heavily

1.0
Jun 9, 2026
Recommend
CEO approval
Business outlook

Pros

Most of my coworkers and assistant managers were great. I connected with a lot of them and some of my shifts were more pleasant because I got to talk with them.

Cons

Higher management and other assistant managers will punish you for the smallest or no reason at all. You can be a hard worker, greet everyone with a smile, have other assistant managers who actually work with you try to vouch for you, and they will still give you a written warning for something silly. I also got to my shifts on time in the morning, and I would clock in late because management would keep all points of entry locked with very little barrier to communicate to them the doors need to be unlocked. The one time I asked them to alter my timecard I was told it is timecard fraud for them to manipulate it on their end, which is ridiculous. They will give you a PCR if you are standing around on a quiet day for 2 minutes while your station is clean but not fix the fact they are committing wage theft, which is illegal. I recently filled out the Voice of Cinemark survey which is filled out on company time and is supposed to be anonymous, but an assistant manager was in the room the whole time I was filling it out. There are a lot of issues with the Cinemark in Walnut Creek. There are plenty of great, hard-working people I had with me on my shifts. However, I quit because the issues I stated have been longstanding ever since I started working there and have never been resolved, even though I offered solutions for certain problems. Other people, including assistant managers, told me they are sick of this treatment as well and are leaving. Practically everyone I knew at this job had issues that frustrated them constantly, so please do not work here.

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