The Best Job I Ever Had Turned Into The Worst - Assistant Manager Cinemark Employee Review

1.0
Jul 2, 2017
Recommend
CEO approval
Business outlook

Pros

The job itself, although sometimes demanding, was fun, laid back, and simple. Working part-time allowed more flexibility with school and second jobs. The customers were generally there to have a good time. There was time to bond with coworkers while working together. There was a positive work environment while we had good managers and staff. There were free movies once a day, each week that you worked, and you could bring a guest. One free popcorn and drink on your break during a shift.

Cons

The work hours and shifts were inconsistent due to ever-changing movie schedules. Weekends and holidays are when the big crowds roll in, so say "Goodbye" to a social life, and don't expect to be able to get time off during big movie releases or the holidays. Working full-time allowed little to no schedule flexibility. Infrequent and insignificant pay raises. With the minimum wage increases, experienced veteran employees are making the same hourly wage as inexperienced new hires. Assistant Managers are paid only slightly more than entry level employees, and there is no definitive company policy set in place to to differentiate the two positions. The work environment started to turn hostile when the wrong person took over as General Manager. It was a learning process at first, which is understandable when someone is given many new responsibilities, but what happened down the road was unacceptable. They became either willfully ignorant or completely oblivious to what was going on in their building. A narcissistic womanizing sociopath was promoted to Assistant Manager by the General Manager without anyone's knowledge, because they looked good on paper, and that employee readily abused their newfound authority. Anyone who actually knew the guy, would have said that it was a horrible idea to promote him, but the General Manager didn't know the staff. There were formal complaints of sexual harassment and other misconduct filed through corporate that were swept under the rug by management, until there was hard evidence presented to them. Management failed to properly screen new employees during the interview process. Favoritism, fraternization, ruthless gossip, and employees coming to work intoxicated, or getting intoxicated at work became the norm.

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5.0
Mar 13, 2026
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CEO approval
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Pros

Super chill job to work at

Cons

The hours can fluctuate heavily

1.0
Jun 9, 2026
Recommend
CEO approval
Business outlook

Pros

Most of my coworkers and assistant managers were great. I connected with a lot of them and some of my shifts were more pleasant because I got to talk with them.

Cons

Higher management and other assistant managers will punish you for the smallest or no reason at all. You can be a hard worker, greet everyone with a smile, have other assistant managers who actually work with you try to vouch for you, and they will still give you a written warning for something silly. I also got to my shifts on time in the morning, and I would clock in late because management would keep all points of entry locked with very little barrier to communicate to them the doors need to be unlocked. The one time I asked them to alter my timecard I was told it is timecard fraud for them to manipulate it on their end, which is ridiculous. They will give you a PCR if you are standing around on a quiet day for 2 minutes while your station is clean but not fix the fact they are committing wage theft, which is illegal. I recently filled out the Voice of Cinemark survey which is filled out on company time and is supposed to be anonymous, but an assistant manager was in the room the whole time I was filling it out. There are a lot of issues with the Cinemark in Walnut Creek. There are plenty of great, hard-working people I had with me on my shifts. However, I quit because the issues I stated have been longstanding ever since I started working there and have never been resolved, even though I offered solutions for certain problems. Other people, including assistant managers, told me they are sick of this treatment as well and are leaving. Practically everyone I knew at this job had issues that frustrated them constantly, so please do not work here.

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