- Huge disconnect between senior management and lower level
- No structure or clear business model
- Kindness and Well-being a core value of the company but the Salary is impossible to live on ,
forcing staff to take on second jobs
- A lot of talk, very little action
-No training
-An ambitious vision to be a luxury brand but not willing to put in the work to secure solid foundation necessary
- A revolving door of excellent staff
- Promises of training/upskilling not kept
-Poor communication from senior management
-Customer service team continuously offering service recovery due to poor quality items being produced
-Benefits cut immediately as soon as the company hits a rough patch
-Lack of investment into their staffs career goals
- Quick to hire staff from big brand names but slow to promote internally or acknowledge hard work put in
- The type of place initially lovely to work in .. until you start to see the cracks