Customer Service Role, the good and the bad. - Customer Support Representative ChowNow Employee Review

While overall I found this to be a great company. I found the customer service role to be very misleading. 1. I was told in my interview that a majority of the calls would be working with restaurants and restaurant partners, not so. As a CS agent I spend most of my time dealing with DoorDash delivery mistakes, and chasing down restaurants for refund authorizations on missing, cold or other issues with diner orders. 2. I was told that I would be working one weekend day a week. This is not true. I work both Saturdays and Sundays. 3. While the vacation and sick time is generous. It counts against your monthly case count. 4. Case goals are so high that it creates a very toxic and competitive work environment. 800 cases per month!! Quantity is stressed over quality 5. The rest of the company seems to be out of touch with regard to Customer Service. We work ALL holidays, weekends and non traditional hours. Holiday scheduling is based on what day of the week a holiday falls on. So if your usual day off is not that day, you are working the holiday. 6. Training and shadowing after your week of training consists of using Slack to reach someone to assist or throw a URL link at you. 7. The company claims they want feedback yet when given is essentially like screaming into space. 8. If you want to be a go between with restaurants, customers and delivery services this is the perfect role for you all while trying to make 800 cases a month. I have never been so stressed then while at ChowNow. 9. Managers say reach out if you need help but give you push back if you have a legitimate issue or need. 10. They say that there are ways to advance in the company. Although in order to apply for other positions you must complete badges, have met all your metrics on top of maintaining 800 cases. Oh, and while they seem to hire from the outside for more senior roles, it seems like those who have come in through stay in Customer Service advancing to other Customer Service positions. Not really advancement and career opportunity.