Great Mission, Saturated Market - Account Executive ChowNow Employee Review

3.0
Jun 16, 2022
Recommend
CEO approval
Business outlook

Pros

ChowNow is truly one of the only delivery services that at it's core prioritizes the restaurant first. There are great perks, WFH opportunities, great benefits and good pay.

Cons

The sales organization is extremely unorganized. I have been here a little over a year and the amount of restructuring is concerning and can make you feel unstable if your role. The managers are great but they can rarely do anything about the concerns most people have. The market for online ordering and delivery for restaurants is extremely saturated and at this point (post 2020) most restaurnts have a solution they are already happy with, therefore making it very hard to get people to sign up for anything but the free products ChowNow offers. I still 100% back the company and the mission, but the product is lacking in innovation to keep up with their competitors. Also ChowNow plays in a market with UberEats, DoorDash and GrubHub - all very large names - but most restaurants and customers have not heard of ChowNow - so during meetings, you are already set up at a disadvantage. Some restaurants owners really get it and understand but most will blow you off.

Explore other reviews about ChowNow

5.0
Jun 17, 2026
Recommend
CEO approval
Business outlook

Pros

i had an awesome run with great managers

Cons

hired too fast after covid and they had to lay off a bunch of people and restructure and my team and leadership were affected

1.0
May 15, 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Coworkers are good people and teams try their best despite the chaos. Remote work.

Cons

Poor executive leadership, constantly changing priorities and restructuring, lack of direction, low morale, reactive decision making, and executives who are out of touch with what the business actually needs.

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