Choice Hotels

Front Desk - Front Desk Agent Choice Hotels Employee Review

2.0

Feb 10, 2017

Recommend

CEO approval

Business outlook

Pros

Easy interface to use - when it works. Great discounts but not as may great options compared to other widely known brands. Every Choice Hotel is independently run as Choice is a franchise so what may be good for me may not apply to others in the chain.

Cons

ChoiceADVANTAGE constantly has issues which can make the job very hard and stressful. In my 2 years with Choice, the system has gone down(un-scheduled) at least once every three months-and once for more than 12 hours! IT is not helpful and "emergency tools" hardly work as they usually go down when the main PMS goes down. When the system isn't down, there is always multiple ongoing glitches that can affect the quality of service provided to the guests.

Choice Hotels Response

Thank you for providing your feedback regarding your employment experience at one of our franchised hotels. As a franchisor, Choice Hotels International does not own or operate hotels franchised under its brands and the hotel staff are employed by the independent owner of the hotel. We recommend that you provide your feedback on the applicable brand site on Glassdoor (e.g., Comfort Inn, Quality Inn, etc.) and identify the particular hotel at which you were employed.

Front Desk - Front Desk Agent Choice Hotels Employee Review

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