Gaslighting and Toxic Favortism - Anonymous employee Chewy Employee Review

3.0
Apr 10, 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

-Clear production goals and measurable performance metrics -Opportunity to build speed and consistency in output -Some supportive coworkers and team leads who advocate for employees -Work can be engaging for those who enjoy hands-on, repetitive artistic tasks -Company mission (helping pet owners) can feel meaningful

Cons

-Inconsistent enforcement of policies across shifts, leading to frustration and confusion -Communication gaps between management and staff, especially when addressing concerns -Employee feedback often feels delayed or unresolved unless escalated -Workplace culture can become divided between shifts, affecting team cohesion -Behavioral expectations are not always clearly defined or consistently applied through toxic favoritism -High focus on metrics can sometimes overshadow employee well-being and communication quality -Not mental health friendly for sufferers of said conditions -Overly complicated processes for doctor requested absences, time off for beginners with no buffer period, and getting a hold of a manager, shift lead, or HR due to the lack of computers and the fact you have no idea where they float off to -We do not have the access of Slack communications without a computer since they do not work on our phones for basic WOW artist team members

Explore other reviews about Chewy

5.0
Jun 21, 2026
Recommend
CEO approval
Business outlook

Pros

Would recommend working at chewy

Cons

There are no cons to working at chewy

3.0
Jun 17, 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Some perks such as pet adoption reimbursement, sort of flexible schedule, learning opportunities.

Cons

We have transitioned into the Chewy family recently and it started out promising but has quickly become quite the opposite. Management put in place to oversee the business (1 or 2 in particular) have been nothing but degrading and nasty to people - for things that were out of our hands due to direction of previous management. They did a reorg recently which had a lot of questionable moves and claimed they want to go deeper in expertise but that is not the case here. There are many people in roles that they shouldn’t be. The reorg also left many people in lower roles than what their actually doing, probably to avoid paying appropriately. We are also being held to different standards than other parts of the business in terms of the quality of output - We’re producing better but it’s still not good enough. They claim to be getting us more resources but we have not seen that yet. They hired one marketing leader but what we need is a true GM and proper support staff to execute things.not only “leaders”.

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