Toxic Environment – Look Beyond the Facade - Business Manager Chewy Employee Review

1.0
Sep 16, 2025
Recommend
CEO approval
Business outlook

Pros

Employees can bring pets to work (with limitations), and there are discounts on company products.

Cons

If you value growth, recognition, and a healthy work culture, look elsewhere. The company projects an image of caring, but internally it is toxic—employees are undervalued, knowledge is hoarded, and favoritism dominates promotions and decision-making. The culture is becoming increasingly homogeneous, with hires and leadership heavily skewed toward former Amazon employees, pushing the company toward an “Amazon-wannabe” environment. High turnover among top talent is common, and leadership is often seen as performative rather than supportive. Employees across all business areas, especially Fulfillment Centers and Customer Service, are exploited, with little reflection of growth or support for their development. Compensation is not competitive, stock options require long tenure to be meaningful, and severance is limited. P Overall, the culture is toxic, and your contributions may not be appreciated. Approach with caution.

Explore other reviews about Chewy

5.0
Jun 15, 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Great company to work for

Cons

None that I can think of yet

3.0
Jun 17, 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Some perks such as pet adoption reimbursement, sort of flexible schedule, learning opportunities.

Cons

We have transitioned into the Chewy family recently and it started out promising but has quickly become quite the opposite. Management put in place to oversee the business (1 or 2 in particular) have been nothing but degrading and nasty to people - for things that were out of our hands due to direction of previous management. They did a reorg recently which had a lot of questionable moves and claimed they want to go deeper in expertise but that is not the case here. There are many people in roles that they shouldn’t be. The reorg also left many people in lower roles than what their actually doing, probably to avoid paying appropriately. We are also being held to different standards than other parts of the business in terms of the quality of output - We’re producing better but it’s still not good enough. They claim to be getting us more resources but we have not seen that yet. They hired one marketing leader but what we need is a true GM and proper support staff to execute things.not only “leaders”.

See reviews by: Helpful|Rating|Date|All