Smoke and Mirrors - Anonymous employee ChenMed Employee Review

2.0
Feb 24, 2023
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

The people you work with are great and care about the mission, to serve seniors. You will grow and develop because of the challenges you will have to face. Salary is good, benefits okay.

Cons

This company has been in a steep decline starting in 2022. Multiple waves of company layoffs in 2023 already - some saying that 15% of the 6k employees were released. Now there’s also a hiring freeze. When you get laid off they give you a separation agreement which prevents you from sharing details of your package with others. It also bans you from sharing factual reviews of the company (like this one). If you do - you violate your agreement and don’t get your severance package. They just announced that nobody in the company will be receiving their short term bonuses or long term bonuses this year. ZERO BONUS PAYOUT across all bonuses (company is profitable). Everyone expected those bonuses in 2 weeks and leadership never alluded to the challenges throughout the year that would cause such a negative outcome to employees. The company operates like a big mom and pop shop - the board and executive leadership work with short term mindset, lacking long term strategic direction. Most leaders are “yes men” to the family because they fear appropriately challenging could risks their own job. CEO and leadership lack transparency and integrity. Recently stated in Ianuary we’re in an excellent financial position and not laying off people like other companies. Going as far as to say “the grass isn’t greener on the other side” all while planning for zero bonuses and layoffs across the company. ZERO transparency to goals. Have been told “we didn’t meet goals the last two years” but nobody knows what those financial goals are because executive leadership doesn’t trust their employees. Meanwhile we’ve doubled our patient panels and locations since 2020. Sales people be warned- the goals they set for the role are nearly impossible to hit. 4 out of every 5 sales people are not hitting performance goals so what they tell you can make is not reality. Business priorities changes on the dime based on what the family wants. Don’t get attached to projects or anything you’re working on because you can redirected without notice. Run, don’t walk, away from any opportunity here until the company has the right leadership in place to actually take care of employees. This place is currently a dumpster fire right now.

Explore other reviews about ChenMed

5.0
May 19, 2026
Recommend
CEO approval
Business outlook

Pros

-ValueBased care driven. -Mission and Vision. -Growth opportunity. -Work-life balance.

Cons

Challenges to meet metrics dependent on market/location- but not impossible

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ChenMed Response
2d
Thank you for the 5-star review and for helping us bring more good days to our patients. We appreciate your feedback regarding center metrics. Each community presents unique circumstances, and we appreciate your recognition that success is still achievable when we support each other.
1.0
Jun 16, 2026
Recommend
CEO approval
Business outlook

Pros

Pay and benefits are above the market average.

Cons

While the organization presents itself as mission-driven and patient-focused, my experience was that employees at all levels were under significant pressure to meet performance metrics. This created a stressful work environment where morale was low and tensions frequently ran high. I observed a high level of turnover during my time with the company, including employees who resigned unexpectedly or were terminated with little warning. As a result, many staff members felt uncertain about their job security and hesitant to speak openly about concerns. One of the biggest challenges was balancing patient care with organizational expectations. The patient population has complex medical, social, and financial needs, yet providers are expected to manage large workloads while meeting numerous performance targets. At times, I felt that cost-containment and metric achievement were prioritized over clinical judgment. For example, I was involved in the care of a patient with severe hip pain related to avascular necrosis. I advocated for specialty evaluation because I believed it was medically necessary, but obtaining that referral proved difficult. I was told to manage her pain with Tylenol and trochanteric bursa injections. The patient ultimately presented to the hospital in severe pain and ortho recommended prompt surgical intervention. Experiences like this created frustration and moral distress when I felt unable to provide the level of care I believed patients needed. This position may be a good fit for individuals who thrive in highly structured, metric-driven environments. However, those seeking greater autonomy in clinical decision-making or a workplace culture that prioritizes provider input may find the role challenging.

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