A Masterclass in Dysfunction - Proceed With Caution - Anonymous employee Checkout.com Employee Review

1.0
Jul 15, 2025
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Lunch is provided, so that was nice (?)

Cons

Let’s be real. With over 1,000 glowing reviews, the 5-star ones are either planted, written under pressure, or by folks in deep denial. This was, without question, the most toxic workplace I’ve ever experienced. Lazy leadership, unfair opportunities, and a deep commitment to sweeping problems under the rug - this place has it all. Think of a red flag, and odds are, you’ll find it here. Leadership? Absent and performative. Issues are constantly brushed aside with a “sort it out internally” approach, because no one wants to be accountable. Underperformers? Protected, as long as they know how to talk the talk. Siloed teams, unclear processes, poor communication? All business as usual. And if you’re unhappy? You’re advised to lodge a People Service Desk ticket - as if that ever leads to anything meaningful. Restructuring happens so frequently it might as well be a monthly ritual. Goalposts are moved mid-cycle, performance frameworks shift without warning, and morale is consistently low. In just one market and one vertical, I witnessed at least ten people leave in a matter of months. That number speaks for itself. And yes, they’ll probably respond to this review with some templated PR-fluff about how they “take feedback seriously.” Spoiler: they don’t. Not really.

avatar
Checkout.com Response
11mo
Thank you for providing this detailed feedback. The experience you outlined is not aligned with the standards we set for our culture. We use feedback like this to ensure we are living up to our operating principles. Your comments are being shared with our leadership team. We are committed to making meaningful improvements to our processes and creating an environment where our people can excel. We appreciate you taking the time to share your perspective.

Explore other reviews about Checkout.com

5.0
Apr 3, 2025
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CEO approval
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Pros

Learning about fintech industry Great leadership

Cons

none that I can think of

1
avatar
Checkout.com Response
1y
Thank you for your feedback. We're pleased to hear that you're having a positive experience at Checkout.com and that you value both the opportunity to deepen your understanding of the fintech space and the support of strong leadership. We’re glad to have you on the team and appreciate your ongoing contributions.
1.0
May 14, 2026
Recommend
CEO approval
Business outlook

Pros

Good salary, thats about it

Cons

Toxic work culture, they want you to work from 6 am to 9pm. If you do not speak french or are not french you will feel like an outsider. Favoritism is big here, manager have their favorites and will feed them inbounds. Very hard to get approval to go to conferences, and there is no ROI, longer reps hold on to bigger name merchants for years even though they are not having any impact, and no one does anything about it.

5
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