Exhausting - Manager Checkout.com Employee Review

2.0
Oct 7, 2022
Recommend
CEO approval
Business outlook

Pros

Generally nice and clever people Nice offices

Cons

- My mental health suffered whilst at Checkout and by the time I left I was unhappy and burned out. The workload and hours required are unsustainable. Checkout spend a lot of time talking about mental health but don't do the one thing which would actually improve people's mental health, which is to ensure that workloads are reasonable/ sustainable. - Working is day is 9-6 which is unusually long (and that is still not long enough to do your work!) - So many meetings, so little time left to work - Brutal performance reviews with many excellent people unfairly given low ratings. - Recently made 100 people redundant en masse on a video call, a horrible way to manage bad news. Avoidable, too, if they hadn't enthusiastically overhired all year - No transparency about company results/ performance. - Equity package that was awarded recently is going to be pretty much worthless and based on an inflated company valuation. They try to make everyone feeling like they're part of this amazing journey, and everyone works so hard to meet the company's goals, but none of the regular employees are going to win financially from Checkout's success. And that's fine, but just be honest about it rather than trying to push this culture of 'we're all in it together on this exciting journey'. A few at the top will get hugely wealthy, the rest of the company will get burnout and nothing to show for it. - Existing employees struggle to get paid market rate, pay rises are severely even when promoted. Leaving is more lucrative for most. - Bonuses inconsistently awarded, if at all - People get fired for unproven allegations about inappropriate behaviour. Therefore people are super-worried about saying something that could be interpreted as offensive so regular social interaction can feel strained and awkward. - Staff turnover is high, many people will leave within their first year or less. Many people leave without something to go to because they are burned out - Reviews on here are skewed towards the positive as they push people to write reviews at the end of the (very good) induction programme. They will respond and say that they're only asking people to review the onboarding process, but that definitely isn't how it comes across. The honeymoon period wears off FAST - I should have left sooner, not sure how I stayed so long, but my health and happiness have transformed now I'm out!

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Checkout.com Response
3y
Hi there, We’re sorry to hear that your experience whilst you were with us wasn’t more positive. Thank you for taking the time to share your feedback, we will be sure to pass this onto the relevant teams. Wishing you all the best for the future.

Explore other reviews about Checkout.com

5.0
Apr 3, 2025
Recommend
CEO approval
Business outlook

Pros

Learning about fintech industry Great leadership

Cons

none that I can think of

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Checkout.com Response
1y
Thank you for your feedback. We're pleased to hear that you're having a positive experience at Checkout.com and that you value both the opportunity to deepen your understanding of the fintech space and the support of strong leadership. We’re glad to have you on the team and appreciate your ongoing contributions.
1.0
May 14, 2026
Recommend
CEO approval
Business outlook

Pros

Good salary, thats about it

Cons

Toxic work culture, they want you to work from 6 am to 9pm. If you do not speak french or are not french you will feel like an outsider. Favoritism is big here, manager have their favorites and will feed them inbounds. Very hard to get approval to go to conferences, and there is no ROI, longer reps hold on to bigger name merchants for years even though they are not having any impact, and no one does anything about it.

3
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