run the other direction - Anonymous employee Chapter Employee Review

1.0
Nov 3, 2023
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Don't beleive the positive reviews.

Cons

Chapter is at the top of the list for most toxic culture out of all the places I've worked. The CEO does not have basic human empathy. Theres an obvious pattern of firing people of color and in particular women of color.

Explore other reviews about Chapter

5.0
Apr 27, 2026
Recommend
CEO approval
Business outlook

Pros

Member first focus. We can recommend any and every plan on the market. If we can’t write the carrier, we still get paid a commission for doing the right thing by the member. Fantastic lead quality. No more “grocery card” or “you called me!” leads. Great coworkers with similar values and mindset. Working at home can be isolating. Management cares about us bonding as a team. We get a budget monthly to bond with coworkers and are flown out often for company get togethers and an annual retreat.

Cons

Since it’s a startup, there’s lots of required overtime during AEP which isn’t necessarily a bad thing.

2.0
Jun 1, 2026
Recommend
CEO approval
Business outlook

Pros

Cool swag I guess when you join

Cons

I was lied to about compensation and the ability to earn what I was making prior to joining. What the recruiter told me versus what actually was true did not line up. Also horrible AEP hours

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