Senior management must begin to listen - Anonymous employee Chapman Freeborn Employee Review

1.0
May 8, 2025
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Team work amongst employees and teams.

Cons

Senior management and Avia Solutions Group do not listen to employees concerns. C-suite uses poorly generated chatgpt copied/pasted wording as response to any email that you've taken time to write about your feedback or concerns. C-suite are out of touch with what the culture has become.

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Chapman Freeborn Response
1y
Thank you for your feedback. We're pleased to hear that you experience strong teamwork and collaboration among colleagues, as we believe our people are at the heart of what we do. That said, we’re genuinely sorry to hear that you feel your concerns are not acknowledged in a meaningful way by senior leadership. Open, authentic communication is something we take seriously, and we recognise how important it is for employees to feel heard and respected - especially when they take the time to share thoughtful feedback. Your comments regarding the use of AI-generated responses are particularly noted. While we aim to use technology to enhance efficiency, this should never come at the expense of sincere and personalised communication, and we shall pass on this feedback to ensure it does not happen. In the first instance we always encourage our people to speak with their direct managers about any queries or concerns they have at work. The manager can then discuss with their own line manager to escalate the feedback, and/or, where relevant the HR department. It is integral for feedback to be communicated correctly going both ways, whether that’s from the bottom up or the top down, and stress that the best way to see action as a result of feedback is through our internal communication channels. We appreciate you bringing these concerns to our attention and will continue working to bridge any gaps between leadership and staff. Thank you again for sharing your experience.

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5.0
Jul 11, 2024
Recommend
CEO approval
Business outlook

Pros

Fast paced, Networking and communicating, dealing with clients Cargo specialist Travel

Cons

Unusual hours, Unfixed schedule, Unfixed compensation, No room to move up. Broker-based

1.0
Mar 3, 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

- Flexible - Travel Opportunities - Hybrid Model

Cons

If you have another offer, I would suggest go there. This company is undergoing frequent changes and reorganizations. They are currently in the middle of another one. - High turnover: Many employees are pushed out or resign due to constant leadership changes. - Resistance to change: The company refuses to modernize and blocks rebranding efforts. - One size fits all: Every region must operate the same, including providing brokers with incorrect or incomplete materials in an effort to keep it global - Disorganized structure with poor long-term vision and strategy. - Communication is consistently poor across all departments. - Constant budget cuts and slow processes. - Training is inadequate, especially since the training team has left. - Insufficient support: Teams lack the tools and resources to do their jobs, an issue ignored for years. - Some managers are in different countries with large time differences and are not trained on local policies, causing delays or problems that fall on employees. - Management is reactive: Ideas are rarely listened to until a problem escalates. - Employee concerns are often only addressed to minimize company risk, rather than solving root problems. Once they detect there is no risk, the concern is ignored or minimized. - Most new ideas are rejected outright. - Sick leave policy exists but is penalized; managers may expect employees to work during recovery days. - Problems are rarely addressed at their root; issues are treated superficially. - Heavy workloads - Unclear communication about structure - Lack of clear, specific feedback - Projects from upper management don't have ultimate follow through or meet deadlines.

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