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Change Healthcare

Acquired by Optum

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Zero work/life balance in corporate IT roles - Anonymous employee Change Healthcare Employee Review

1.0
May 22, 2016
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

It's a job. Decent pay and benefits for the Nashville area. Development groups seem to enjoy their work.

Cons

Any Nashville-based IT support function (networking, system administration, production engineers, database administrators, etc.) have no work/life balance. You're expected to be on-call 24/7/365, even when on PTO. You'll also be expected to work 10 - 12 hour days, every day. Lots of weekend work expected, with no comp time for late night or off hours work. Lots of talk about accountability, but management doesn't empower employees to make changes or decisions that they're being held accountable for. Very high stress levels. Vague requirements and lack of direction from leadership. Frequent turf wars between groups throughout IT. Many of the managers rule by fear and public shaming, and it shows in the employees' attitudes and the atmosphere throughout the office space.

Explore other reviews about Change Healthcare

2.0
May 8, 2018
Recommend
CEO approval
Business outlook

Pros

The one thing CHC has going for it is that they have a really good education department. They will pay to get you up to speed with modern technology and programming languages. From mobile development to full stack web development to data science. If you want to learn it and it's used with in the company (most of it is) then they will pay to get you educated.

Cons

The last few years here have seen a serious decline in culture. It used to be that employees had a sense of where the company was going. What the executives were planning and why. That is not the case anymore. It used to feel as if CHC wanted to disrupt the industry and bring about serious change and improvements. Now it's all about appearing as profitable as possible. Health benefits decrease every year. Yearly raises were postponed so the company would appear more profitable. There used to be events to and office meet and greets designed to give this very large company a small company feel; and it worked. It used to feel like the executives wanted every position to be a desirable position but that has faded away and over all moral is low. There are pockets of it here and there. There are still very good, very engaged mid-level managers who still seek to keep their employees to be engaged. Overall, I wouldn't recommend working here at this time.

14
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Change Healthcare Response
7y
Thank you for taking the time to provide us with this feedback. Culture has and will continue to be one of our guideposts as an organization. We hope that since your review you have seen some significant, positive changes.
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