Pros
-Dana (CEO) is a great guy and always willing to help out and make things better -Most of the upper management is easy to get along with and are also willing to help out -Pay is decent; the majority of people start out as a temp (like I did) and get hired on permanently roughly 3 1/2 months later; you do get a pay raise upon offered permanent employment, as well as healthcare benefits (even though I opted out of those benefits) -Job is consistent; M-F, 8AM-5PM and no weekends required! (And if you have kids, the management team is VERY willing to help if you need to adjust your schedule for childcare/school arrangements) -PTO/time off is good; you start accruing PTO as soon as your permanent status is offered/accepted -Monthly pancake breakfasts provided, occasional cookouts and an off-site fun year-end holiday party/Secret Santa -Lunch breaks are 1 hour long, leaving you with plenty of time to enjoy your meal, step outside for some air and/or run a quick errand or two -Team-oriented environment and monthly sales goals/rewards -Typical office environment items provided (extra pens/pencils, notebooks, stuff for computers like mouse pads/keyboard/wrist pads, etc) so you don't have to go out of your way to buy things for your cube/desk -The IT dept is a "one-man" show, but he is SUPER helpful as well -Conveniently located in front of/next to an auto-body shop (I had a couple of lights out on my car and was able to schedule a quick walk-in appt that took place while I was working)
Cons
-It IS a sales environment and depending on your "campaign" (which company you're representing as you try to sell), the dials you're required to make range from 45-90 (usually 90+) -Too much of the focus is on QUANTITY rather than QUALITY of calls/conversations/dials -Keurig coffee machine in kitchen costs 50 cents/cup/mug, which isn't terrible, but comes off as slightly petty to "nickel and dime" employees; however, there IS a vast selection of coffees available -Cube/desk environment is NOT for everyone; it can be dark/dingy so I tried to lighten it up by covering the walls with a calendar and important notes to reference during calls to stay on point in conversations with potential clients -EXTREMELY HIGH TURNOVER of employees/temps; it's difficult to make office friendships when someone is around for a day or two of training and then they are gone -Training for new campaigns is done very quickly; people who train are usually very-driven (which is great), but sometimes the training moves on a little too fast and it can be difficult at times to keep up -Little-to-no pay raises (unless you are there long enough to get promoted to management-level; I was an employee for roughly a year and did not receive a pay raise except for my transition to permanent status a year before) -Payment is bi-weekly upon transitioning from temp to permanent status (which for me was neither positive nor negative, but I do realize some people live paycheck-to-paycheck and this can be considered a con)