Good products, poor delivery. Great work/life balance. - Customer Success Manager Certus (US) Employee Review

2.0
Oct 1, 2023
Recommend
CEO approval
Business outlook

Pros

Team Managed Time off PTO (only if your colleagues didn't take off yet). 401k matching up to a percentage. Fully remote option. Tech-support and lower-level employees very down to earth. Monthly company wide meetings. Company-wide slack channels, many to choose from. E-Learning availability.

Cons

No exit interview, couldn't express anything before leaving. Expectation to work beyond the work hours of 9-5 with no overtime unless hourly employee. Lack of promotion opportunities depending on your job title. In order to move up, I would have needed to change departments. Weekly report cards of what you did, these seem to be more important than your actual tasks. Job title and duties constantly change, no review or increase in pay regardless of the increase in duties. Some supervisors have little supervisory experience. Instead of fixing internal product issues, you're expected to exaggerate to customers regarding product logistics. Upper management doesn't even know all of the products they have in this company/fully understand them. Ageism. Cliques. Annual bonus and raise are capped at 5% of your income, difficult to move up if you're lower on the salary end. If you make your weekly and bi-annual reviews look fancy, you'll get the raise. If you don't, you won't. To summarize, very money hungry and capitalist environment that made it a negative experience for me, and my some of my previous co-workers. \

Explore other reviews about Certus (US)

5.0
Sep 29, 2025
Recommend
CEO approval
Business outlook

Pros

Leadership, vision, culture, focus and achievement. Amazing compensation package like unlimited pto.

Cons

I can’t think of any.

1.0
May 27, 2026
Recommend
CEO approval
Business outlook

Pros

Speaking with good clients, about really good things. Trying to actually help a company when they need training needs was great.

Cons

Fraud. The company has cooked their books since 2024. We have lied to customers, to employees and we are trying to cover it all up. Our people team is not actually trained in anything HR. Our CEO is out of touch with reality. His all hands calls speak about growth within the company the employees and the customers, yet never addresses the real issue here.. You either have to commit the fraud or don't get paid. Reps have been threatened with their jobs and pay to do very unethical things. Many of us have spoken up we are keep speaking up and yet no one in upper management cares. I highly suggest if you come across any accounts that have questionable behavior report it to a 3rd party company that will investigate Certus.

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