Pros
- In store team are great - Great opportunity to network with like-minded people - Customers are mostly nice - Good way to get your foot in the door for a tech career
Cons
- Cost cutting to the extreme, to the detriment of sales staff and customers, especially with their pre-built PCs - Huge disconnect between stores and head office, non-existent support network - Pits customers against sales staff - Highly unprofessional technical staff, using toilet paper to clean thermal paste off customers CPUs, for which they are massively overcharged - Constant changes of procedure for no discernable reason - Minimal training for sales staff and store management, depend on senior sales staff for training - no remuneration for this - Revolving door of management - The stores are used as warehouses, packed full of items that are sent back and forth daily, sales staff are expected to handle this. There are more items than places to put them in some stores. - Poor sanitary conditions, no outsourcing of cleaning, cockroaches and vermin a common sight, once again sales staff are made responsible - Management is not mental health literate in the slightest, would sooner let you go than ask you if you are doing okay. Particularly frustrating when the mismanagement directly negatively affects team members' mental health - Workplace bullying from upper management is common, internalized racism and sexism towards customers and staff - Cut throat with even the most loyal, long serving staff members - Mismanagement of pay and super for staff - Consistent breaches of ACCC, will normally buckle on store policies only when threatened with this. Sales staff bear the brunt of this in person, while management take no initiative in making it easier for them - Sales staff are expected to stay back well after clocking off to fix issues, without pay - A toxic regional manager who inappropriately puts his hands on staff members without invitation and could not care less about anyone beneath him, regularly threatens staff with firing - Pay disputes are drawn out as certain parts of management hand-wave concerns and do not listen - Communication from head office is often riddled with basic spelling errors, also extends to the online store in which misinformation is rampant Sales staff are constantly given unrealistically high sales targets, with commission not being achievable for most staff as they are pulled away to tend to the tasks listed above. If one does make commission, they'd be lucky to see it in the next 6-8 months. This company is a single investigation away from being in deep trouble.