2.0
May 16, 2019
Former employee, more than 1 year
Seattle, WA
Recommend
CEO approval
Business outlook
Pros
Pay, co-workers, professional physical environment. Great downtown office location. The mission of the organization is admirable.
Cons
Poor leadership. Top down, outdated hierarchical style of management that emphasizes punishment and fear as the primary motivator. Supervisors admit that the workload is impossible to keep up with while at the same time they hold most (except favorites) accountable to meet unachievable performance expectations that do not reflect good case management practices. Management blames line staff for their own failure to improve workflows that are vague and inconsistent. Team building consists mostly of junk food in the break room.