Pros
nice offices, good co workers, fair pay
Cons
No one managing the plan actually lives in Pennsylvania or knows anything about the state. The senior management has had almost 100% turnover with no communication or explanation to the employees. All employee meetings used to be held and never happen anymore, The whole plan is run by two guys, one who lives in florida and one who lives in tennessee and just drop by the office on occasion. but god forbid you want to work remotely for a day--not ok for you, just for them. the call center PC team has dozens of privacy violations that don't get addressed. that management blows off the compliance team publicly on calls. the whole thing is a joke. Membership started out strong and keeps declining. no word on when the rest of the contracts that were promised will come through.no one talks to the employees so no one knows what's going on.
