Pros
Through my time working at this place I worked with some phenomenal people. My former co-workers are the only reason I had any issue leaving because they were great people to be around. The benefits you receive with working in a government type job were amazing (i.e. insurance coverage and PTO).
Cons
The downside of working at this establishment is that there is a major communication issue with administration. You want answers on whether or not something can be done (programming or simply decorating a display because patrons love displays and admin. hate them) forget about it. You will never receive a straightforward answer, you'll hear multiple and never get clarification. Administration tends to be gossipy and snoop around, but when there is an actual issue no one tends to take care of it at the time until it makes them look good. The safety of staff became a big issue and it was constantly swept under the rug. Multiple horrid interactions with badly behaving patrons and nothing was ever really done to make improvements for the next time. I got along great with all front line staff, it was like we were one big team and people would stand up for one another and cover when needed, but it is like you are constantly fighting a battle with administration to communicate or to get a task done. HR was not good, I felt like I could never go there. Unprofessional is the best description; never offered the right information when I did have questions so I had to ask the State of Maryland for answers.