Poor communication with even worse vision - Anonymous employee CaterTrax Employee Review

2.0
Aug 21, 2017
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Great downtown location, nice office environment, free parking, friendly staff, focus on employee happiness.

Cons

A huge lack of communication about company grown from the higher ups to the entry level, impossible to maintain expectations with little to no support (if needed), office environment is too "gossip" like, if you get on the bad side of someone in the office then the entire office will turn on you, no room to grow, starting pay is laughable considering the amount of work that is given to each person (easily $2-3 dollars less than the same level of work from another company would offer), everyone is ready to push off work to someone else.

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CaterTrax Response
8y
Thank you for taking the time to provide us with feedback. We are committed to open and honest communication as part of our company core values so I am disappointed to hear about some of your experiences. We value your feedback and will continuously look for ways to improve, but I wanted to address some of your specific concerns here. Communication is one of our highest priorities. We work hard to proactively communicate with our employees through our quarterly business review meetings as well as through management and all office email communications when changes are widespread. There are many ideas that we have for improving internal communication, and we will continue to push forward on those. For compensation, we utilize financial benchmarking tools to ensure we are competitively compensating our employees at the same level as others within our industry, market, company size and location. However, we will continue to work to remove any potential discrepancies in compensation in order to remain competitive. We are committed to demonstrating hospitality and making our employees feel appreciated in many different ways including our TRAX Star employee recognition program, company provided lunches, company mixers, celebrations for big company wins, as well as annual company events such as our summer picnic and holiday party. However, we will work hard to evaluate more options that take our commitment even further. Thank you again for your feedback, it helps us make CaterTrax a better place to work. Best of luck to you in your future endeavors. Best Regards, Rich Rund CEO

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