Discounts are the only positive; HR is terrible - Keyholder Catbird Employee Review

Decent discounts, decent time off, great co-workers, overall a consistent company.

Health Insurance not so great

The team - and the discount on some items

The culture created by upper management was often hostile and controlling, creating an environment where employees felt they had to walk on eggshells. Many employees feared for their jobs depending on the mood or shifting expectations of upper management. The company removed previously offered compensation structures such as bonuses, weekend pay, and holiday pay, while payroll hours were reduced to the point that some team members struggled to maintain stable income. Turnover was extremely high, with very few employees lasting longer than a year. Employees were frequently replaced when they were perceived as no longer “aligned.” There was also a culture of gossip about employees who left the company, including within HR, which made reporting concerns feel unsafe. Several employees left abruptly or needed time away from the workforce due to the stress of the environment. Compensation was below industry standards for luxury retail, and benefits and incentives were reduced over time rather than improved.