Pros
I have autonomy to build my team. I have direct interactions with my customers and vendors and have been able to create an atmosphere worthy of Casey's bold and optimistic outlook on what a business can be to a community.
Cons
Store teams are isolated due to dysfunctional communication methods. All caps emails once a month stating general disappoinment with store performance...and no two-way communication whatsoever. In 2 years I have never been asked about my experience in my position. There is an open door policy but I can rarely get a response to a question via email and if I call I receive a barrage of unrelated nonsense and competitiveness from my supervisor. This is the root of the company's high turnover rates in the field. Talent walks out the door when there is no objective measurement of business performance and no rallying point or shared vision.