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Thank you for sharing this feedback and for the work you did as a Clinical Care Navigator. We're glad our benefits and mission resonate with you; they reflect a genuine commitment to the people who make this work possible.
The concerns you've raised about frontline voices and transparency are ones we take seriously. We know that meaningful transparency requires more than just communicating decisions; it's about including the people closest to patient care in shaping them. We have tripled our Patient Care Team over the past ~6 months in order to deliver the best care as we continue to scale, and we're actively working to strengthen those feedback loops and improve how changes are communicated before they roll out. You deserve to have a voice in shaping and understanding the decisions that impact you.
I would welcome the chance to hear more from you directly. If you're open to it, you can reach out to HR@carrumhealth.com.
Jessica Mowry
SVP, People
