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      Carrier

      Engaged employer

      Carrier reviews

      One of the top worst jobs I’ve ever had. - Customer Service Representative Carrier Employee Review

      1.0
      Sep 11, 2023
      Customer service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      There really aren’t any. This job sucks and our entire tier 1 department is miserable and they do not care. Their precious metrics are more important than employee job satisfaction and they shove it down our throats every day.

      Cons

      Metrics heavy. They legitimately monitor your every move and take issue with employees using the bathroom or needing to step away from the computer. The homeowners are the worst kinds of people. We are verbally degraded on a daily basis.

      Explore other reviews about Carrier

      5.0
      May 11, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      I feel valued and my work matters

      Cons

      It is a big company with many moving pieces

      avatar
      Carrier Response
      2w
      We’re delighted to hear you had a positive experience with us and thank you for sharing your review. We’re deeply committed to the wellbeing and development of our Associates and know how important it is to feel supported at work and throughout your career. Please feel free to get in touch with your People and Organization team if you’d like to share any more feedback or recommendations.
      2.0
      May 26, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      The people, the salary, Christmas vacation

      Cons

      Benefits are terrible, toxic leadership is prolific, chances for advancement are limited, micromanagement is normal, evolution and change are nonexistent, commitment to diversity and inclusion are superficial at best, the CEO draw a compensation of tens of millions of dollars per year while laying people off, the CHRO is one of the most toxic people leaders I have ever come across.

      2
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