Many, many things to change. - Operator Carrier Employee Review

2.0
May 5, 2016
Recommend
CEO approval
Business outlook

Pros

Pay is decent for the job compared to our competitors. Job is fairly easy. Staff is friendly.

Cons

Not flexible at all with schedules. When they are trying to hire you and talking about the job, they mention that they are very flexible... but in the contrary, they require YOU to be very flexible. If you're assigned evenings, you're there forever until someone leaves and then you must apply for the shift and it goes by seniority... The fact that there is an employee union leaves the superiors with their hands tied as to promotions and schedules which is definitively a con. I'm used to getting employee recognition, getting positive feedback for your great work, possible advancement and so and so. But with the union, everyone is at equal level, the employee that goes above and beyond is just like the employee that tries to stay in after call for as long as possible and do as little work as possible. The training is a mess. There is no assigned person to train you, they give that charge to a regular employee who has trained others before but doesn't get extra pay for it. There should be a definite ''trainer'' for the job, and there should definitively be a check up of the different procedures because even the trainer says ''they tell you to do it this way but you should do it that way''. Employees also argue while you're in training on which way is best.

Explore other reviews about Carrier

5.0
May 11, 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

I feel valued and my work matters

Cons

It is a big company with many moving pieces

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Carrier Response
1mo
We’re delighted to hear you had a positive experience with us and thank you for sharing your review. We’re deeply committed to the wellbeing and development of our Associates and know how important it is to feel supported at work and throughout your career. Please feel free to get in touch with your People and Organization team if you’d like to share any more feedback or recommendations.
2.0
Jun 26, 2026
Recommend
CEO approval
Business outlook

Pros

The company offers competitive pay and a strong benefits package, including a good 401(k), charitable donation matching, and other valuable benefits. Success here often comes to those who are willing to prioritize the company's demands and fully commit to its work culture.

Cons

The culture is one of the most toxic I have experienced. There is an expectation that employees are available around the clock, making work-life balance nearly impossible. Teams are routinely expected to absorb the responsibilities of multiple positions while resources continue to shrink and bonuses become less rewarding. Leadership often relies on fear and pressure rather than inspiration. Instead of creating optimism and empowering employees, messaging frequently centers on competition, missed expectations, and what the company is doing wrong. That tone cascades throughout the organization and creates an environment where people are afraid to speak up or take risks. In my experience, concerns about leadership behavior and workplace culture did not appear to be addressed in a meaningful way. This left many employees feeling unsupported and contributed to low morale, high turnover, and burnout.

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