1.0
Jan 23, 2026
Current employee, more than 8 years
Chatham, England
Recommend
CEO approval
Business outlook
Pros
The role itself is straightforward once trained. Remote working is available.
Cons
Chronic understaffing leading to constant pressure. Annual leave regularly refused even when requested far in advance. Capacity issues used repeatedly without transparency or evidence. Poor communication from management and slow responses to concerns. High workload, rigid targets, and little flexibility. Staff wellbeing frequently mentioned but rarely reflected in practice.