Very frustrating and disappointing - Anonymous employee CarePayment Employee Review

2.0
Feb 4, 2016
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Excellent benefits package with 100% employer paid medical, dental and vision for employee. decent salary. Company is fantastic with social and charitable giving. Allows employees to take 1 day paid time per month for volunteer work. The few good qualities are offset by other negative aspects of the company.

Cons

There is always a down side to every organization however, typically you see progressive change for the better over time and with the company it is only getting worse. The organization have a lot of great employees but the information is in the heads of few. Which doesn't allow for collective information sharing. With a team that has so much knowledge the leadership is not taping into the talent they have onboard. The company culture is all about "who you know", not what you know. Its almost sad to say this happens almost everywhere but to have blatant favoritism is shameful. The turnover rate is extremely high and turing a blind eye to why the turn over rate is high is setting the organization up for failure. There are many currently looking to leave the company because of the lack of communication, leadership and discriminatory practices. Im sure someone from HR will respond to this post and say "they take discrimination seriously" however, its all to counter the feedback given. Management doesn't listen. Unskilled people are running the organization. This is a weird situation where several - not unintelligent, by any means, but without the skills, expertise, or years of experience warranted, has been elevated to the position of VP. This is not THE problem, it is an example of the values the company has and the amount of thought given to the morale of its employees by the Sr. leadership team. You will see a lot of great reviews on Glassdoor related to the company, however they are done by people in HR or those who were recently hired by leadership because of their past relationship with the person.

Explore other reviews about CarePayment

5.0
Dec 7, 2024
Recommend
CEO approval
Business outlook

Pros

Salary is wonderful. Competitive pay.

Cons

Slow training that abruptly changes

1.0
Jan 13, 2026
Recommend
CEO approval
Business outlook

Pros

Nothing, the pay is too low for the amount of work you're expected to do, and if a customer calls in and lies about you; their report will still stand even if they listen to the call and hear that the customer was lying

Cons

See the pros stated above

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