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      CareCentrix

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      CareCentrix reviews

      CareCentrix does NOT care. - Customer Experience Lead CareCentrix Employee Review

      1.0
      Aug 5, 2014
      Customer experience lead
      Recommend
      CEO approval
      Business outlook

      Pros

      job, paycheck, and benefits.

      Cons

      CareCentrix is NOT patient focused. Major changes are made without being tested and researched FIRST. They do not provide adequate training for staff. They do not care about their employees. Not flexible. It's all about the bottom line $$$. Supervisors and upper management are not familiar with the positions below them BUT are able to make changes that look good on paper. It's almost impossible to get PTO last minute. If you have something come up unexpected be prepared to have PTO denied and take an occurrence if you do not show up. Occurrences do not fall off until 1 year after it was accrued. Be prepared for micromanagement madness!!!

      Explore other reviews about CareCentrix

      5.0
      Jan 30, 2026
      Patient advocate
      Recommend
      CEO approval
      Business outlook

      Pros

      Benefits(Health,Dental/Vision) PTO/PST Pay and Compensation

      Cons

      None really, was just bummed about how it ended. Upeer leadership was very transparent about what the dept future was heading towards though, so I appreciate it

      avatar
      CareCentrix Response
      4mo
      Thank you for sharing your experience. We’re pleased to hear you found value in our benefits and compensation, and that these positively impacted your time with us. We also appreciate your recognition of our leadership team’s transparency. Open communication is important to us, especially during times of change. While it’s never easy when a chapter ends, we appreciate your contributions and wish you continued success in the future.
      3.0
      Jan 25, 2026
      Pac coordinator
      Recommend
      CEO approval
      Business outlook

      Pros

      Flexible scheduling with no set times for breaks or lunches Opportunities for renegotiation and open communication about work terms Availability of financial assistance and room & board support in the event of a catastrophic disaster

      Cons

      Barely any overtime; if overtime is available, you must be approved, placed on a list, and selected — and selection is rare Heavy micromanagement throughout the day Constant check-ins are required to receive work assignments Failure to respond immediately can result in being pulled into a one-on-one meeting No flexibility to work at your own pace; management controls when and how fast you work There are 10 different processes, each with roughly 20 steps, which can be overwhelming Processes frequently change, making them difficult to keep up with You are expected to constantly reference the DLP to avoid missing steps Missing a single step requires reworking the entire task, even if 40 minutes to an hour was already spent on it

      1
      avatar
      CareCentrix Response
      4mo
      Thank you for taking the time to share your feedback. We’re glad to hear you valued the flexibility, open communication and the support programs available to employees during difficult circumstances. We also appreciate your candid input regarding oversight, processes, and workload. Feedback like this is important as we continue to evaluate how we balance quality, compliance, and employee autonomy, and where we can simplify processes. Thank you again for sharing your perspective. We appreciate your contributions and wish you continued success in the future.
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