Good people; Bad processes - Analyst CareCentrix Employee Review

The vision is to build a scalable company, yet CCX systems are often antiquated, almost always poorly-designed, frequently unreliable and do not support the vision. Fixing the errors caused by these systems has essentially become the mission of the organization, with insufficient attention paid to understanding why the errors occur. As a result, CareCentrix is stuck in a vicious circle of workarounds to remain complaint with regulators, clients, and providers--sapping resources that could fix the actual problems. The workarounds eventually spawn their own issues, which then require their own fixes. Reporting is focused on point-in-time views of inventory that do little to create conversation around how to improve. The various data and analytics teams are filled with brilliant people, but senior leadership struggles to exploit the talent and instead focuses on new ways to display KPI. Upper management (with some exceptions) is poor. Company is extremely top-heavy in the VP range. Yet few of them bother to understand the details and most are content to function as overpaid project managers, constantly shuffling the "escalated issue" deck without creating positive change. Due to these problems, and despite the numerous talented and caring people in its ranks, CareCentrix is struggling to grow to its potential.